Auriyaana Shipping Policy

At Auriyaana, we take great care to ensure your luxury pieces are delivered safely and on time. Please review our shipping guidelines below.

📍 Delivery Areas

We currently deliver across Nepal.
International shipping is available upon special request—please contact us directly.

📦 Order Processing Time

• All orders are processed within 1–3 business days.

• Custom or made-to-order pieces may require 5–10 business days depending on design and handwork.

• Orders are not processed on public holidays.

🚚 Shipping Time

• Standard delivery within Kathmandu: 1–3 business days after dispatch.

• Delivery to rest of Nepal: 3–7 business days after dispatch.

• Delivery times may vary due to weather, strikes, or courier delays.

💸 Shipping Charges

• Kathmandu Valley: NPR 0

• Outside Valley: NPR 200

• Free delivery on orders above NPR 5,000.

🎁 Order Tracking

Once your order is shipped, you will receive a tracking number via SMS/Email/Instagram DM (based on your purchase channel).

🚫 Failed Delivery

If your package cannot be delivered due to:

• incorrect address,

• unanswered phone calls, or

• refusal to accept,
  the order will be marked as failed delivery and reshipping charges may apply.

🛠️ Damaged or Wrong Item

If your item arrives damaged or incorrect:

• Please contact us within 24 hours with photos/video of the parcel and product.

• We will inspect and replace the item or offer a resolution accordingly.

📍 Pick-Up Option (If You Offer It)

Customers may also pick up their order from our studio/showroom by scheduling an appointment.

📞 Customer Support

For questions about your order or shipping, contact us at:
Instagram: @auriyaana.np
Phone: +9779764831739, +447927386181
Email: basudhas2@gmail.com